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You were successfully playing tunes and participating in virtual meetings yesterday, but now you have no sound. This page will help you troubleshoot and find and fix whatever is causing your audio problems. HP periodically provides updates for software, drivers, and firmware free of charge, to ensure you get the best from your products.

Keep your HP or Compaq computer up-to-date and running smoothly by updating the software on a regular basis. You can either watch the video or follow the simple instruction below to update drivers. If Windows Update says your device is up to date, you have all the updates that are currently available. If Windows Update says your device is not up to date, then follow the instructions to update your drivers.

For additional information, see Updating drivers and software with Windows update. When the driver has been updated, run the HP Audio Check to validate the driver is working correctly. If the Audio Check says it is working correctly, any remaining problems are probably not due to the HP computer hardware or software.

I have no sound or my sound is not working contains more information on troubleshooting audio problems. If you're looking for a specific driver, visit the Software Download Page to select your product, and then download the latest driver. For further information on installing drivers see Downloading or Updating Software and Drivers. The automated solutions we recommend here should fix most Windows 10 problems.

If you have a different version of Windows, try the links the the end of the section for help. If you have issues after updating Windows 10, see the section I'm having issues after updating Windows 10 on this page. HP Audio Check is the recommended tool. It detects common hardware problems and also checks the HP driver is working correctly. It requires HP Support Assistant 8. In Windows, type find and fix audio into Search , or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.

Select Find and fix audio playback problems or Find and fix audio recording problems , and click Next. Select the device you want to troubleshoot, and then click Next and follow the instructions.

If the Windows Audio Troubleshooter says it is working correctly, any remaining problems are probably not due to the HP computer hardware or Windows software.

If you are using external speakers or headphones, they might be faulty. Try using another set of speakers, or a pair of headphones. If the second set of speakers or headphones produces sound without problems, the first set is probably faulty. If you still have problems or are not using Windows 10, the following documents may help.

Many audio problems after upgrading Windows 10 can be fixed by a few basic steps. We recommended you try these solutions first. The next step is to reinstall the audio driver. Go to the Software and Driver Download page , find your product, and go to its download page. Restart your computer, then run HP Audio Check and follow the instructions. The HP Support Communities may have information, or you can ask the experts directly.

Audio settings and configuration depend on the computer model, the operating system, and any external equipment such as headphones, speakers or external micorphones. There may be specific information for your computer. Go to the Product Selector Page and select your product, and see if there is information specific to your product.

If this doesn't solve your problem follow the audio troubleshooting steps in I have no sound or my sound is not working on this page. Many Conexant problems are due to the driver not being up to date.

This video contains instructions for checking if your drivers are up to date. If you're looking for a specific driver, visit the Software Download Page to select your product, and then download the driver you're looking for. If you get the following message when starting up the computer "Failed to create Conexant Audio Factory, the SmartAudio will now exit", follow the instructions in Failed to Create Conexant Audio Factory.

There are no specific instructions for installing RealTek drivers. This video contains general instructions for checking if your drivers are up to date.

There are no specific drivers for the Beats audio and speakers built into your laptop, so you need to use the Windows update tool to ensure you have the correct audio drivers. This video contains general instructions for checking if your WIndows 10 drivers are up to date. There are many possible causes of microphone problems, and these basic steps should help resolve the most common ones.

If you're using an external microphone with an app such as Zoom or Mesenger the problem could be due to the headset or the configuration of the app. Resolving Microphone Problems Windows 10, 8 contains detailed steps for solving microphone issues. If you have an external microphone and still have problems, we recommend visiting the manufacturer's support website.

If you're using an app such as Zoom or Skype, you may need to check its audio configuration. Use the app's help, or go to the relevant support website for more information. For example:. Zoom support. Skype support. Messenger support. Bang and Olufsen provides custom tuning for both built-in speakers and headphones with user-selectable equalization presets and manual sound tuning.

Our Virtual Agent can help you with wi-fi, scanning, faxing and other setup issues. Find great tips and helpful solutions from other HP product users. Select a product type for tips on finding your serial number.

Choose a different topic. Welcome to HP audio support You were successfully playing tunes and participating in virtual meetings yesterday, but now you have no sound. How can we help? I need to find an audio driver. I have no sound or my sound is not working. I'm having issues after updating Windows I need help with audio settings. How to find an audio driver HP periodically provides updates for software, drivers, and firmware free of charge, to ensure you get the best from your products.

Update audio drivers You can either watch the video or follow the simple instruction below to update drivers. How To Update Windows Validate the driver is working correctly When the driver has been updated, run the HP Audio Check to validate the driver is working correctly. Launch Audio Check.

More information If you're looking for a specific driver, visit the Software Download Page to select your product, and then download the latest driver. Two automated tools are available: HP Audio Check is the recommended tool. Run HP Audio Check and follow the instructions. Restart your computer. How to test sound if the audio checks don't find problems If you are using external speakers or headphones, they might be faulty.

Further help If you still have problems or are not using Windows 10, the following documents may help. Fixing issues after updating Windows 10 Many audio problems after upgrading Windows 10 can be fixed by a few basic steps. Sometimes a reboot is needed or the driver needs to be reinstalled.

How to configure audio settings Audio settings and configuration depend on the computer model, the operating system, and any external equipment such as headphones, speakers or external micorphones.

This video explains how to set the default speakers in Windows How to Set the Default Speakers in Windows We can also help with these audio topics.

Conexant audio driver issues. RealTek audio driver install help. Beats audio driver help. Microphone not working issues. Follow the steps in this video for basic HDML audio troubleshooting. How to solve Conexant problems Many Conexant problems are due to the driver not being up to date. How to install Realtek audio drivers There are no specific instructions for installing RealTek drivers. Beats drivers and Audio Console There are no specific drivers for the Beats audio and speakers built into your laptop, so you need to use the Windows update tool to ensure you have the correct audio drivers.

How to solve microphone problems There are many possible causes of microphone problems, and these basic steps should help resolve the most common ones. This video contains the basic steps to fix the most common microphone issues.

Zoom support Skype support Messenger support. Support videos about audio issues. Identify your PC for manuals and specific product information. Let HP detect your product Find out more. Select a product type for tips on finding your serial number Laptop Desktop. Sign in to select a saved product.

     

- Zoom sound not working on hp laptop

 

It can either be due to the wrong configuration of audio settings, or it can be due to outdated audio drivers. We have listed 5 methods to fix the issue of sound not working on Windows laptop, you can try these methods one by one and fix the sound error of your Laptop.

As there can be many reasons behind the issue of audio not working on HP laptops, thus, there is more than one way to fix this issue. If your HP Laptop's audio port is not working, then it might be due to a problem as trivial as improper bootup of your Windows.

Yes, sometimes it happens when you are trying to boot up your system, it doesn't load properly, and this introduces some temporary error in your Windows system.

Sometimes it might not be an issue with the Startup but with the shutdown process of your Windows, that's causing the issue with your HP laptop audio. Yes, if your Windows HP laptop was forcefully switched off, or was crashed due to some reason, then a few software and programs might not load properly the next time you Switch-On your HP Laptop.

Sometimes the issue of HP audio not working is not actually due to an error in your System, but because of the wrong configuration of settings. We'll take you through various settings configuration so that you can check each one of them one by one and fix the sound issue. Try to toggle between different volume levels.

If the Sound Device on your HP laptop is not set as Default, then it might show errors in working properly. Step 1. Go to the "Volume icon" on your Task Bar and right-click on it. From the pop-up menu select "Playback Devices". Now under the "Sound" mini window that you'll be redirected to, go to the "Playback" tab. Step 2. If it is, you'll see a Green Tick-mark on it. Step 3. If the sound device of your HP PC is not set as default, you need to select the sound device, then click on the "Set Default" option, and then click on "Ok" to set it as a default playback device.

Sometimes an Audio Format might cause some errors in your Audio system. Thus, switching between different audio formats can help you in fixing HP computer audio not working issue. You'll be directed to the "Speakers Properties" window. On the window, navigate to the "Advanced" tab. Step 4. Then click on "Ok" to save settings. On the search-panel of your Task-bar type "Device Manager" and open it from the results. Go to the "Sound, Video and Game Controller" option and click on the arrow to expand it.

As it expands, you'll see your Laptop's Sound Device. Outdated Audio Drivers of your System can be the main cause behind the audio on your HP laptop not working.

You can try and update the drivers, and see if it fixes the issue or not. Click on "Device Manager" in the results to open it. After expanding you'll see your HP laptop's Sound Device listed. Right-click on the Sound Device, and choose the "Update Drivers" option. The Audio Drivers of your System may be up-to-date, but they might be buggy. So, in case your Audio drivers are buggy or incorrect, you need to reinstall the correct drivers.

Now, you'll see your System's Sound Device listed. Right-click on the Sound Device and choose "Uninstall". Confirm the action on the next mini window, and make sure you check the option "Delete the driver software for this Device" if asked. This will Uninstall the Sound Driver.

Now, restart your HP laptop. Windows will now automatically install the driver for your Sound Device. At last, if none of the above-mentioned methods is working, then it might be some Hardware issue. In case of a hardware issue, the best you can do is troubleshoot the issue. Go to the Start menu and click on the "Settings icon" to open the "System Settings" window.

From the System Settings, navigate to "Update and Security". Once you are on the Update and Security window, go to the "Troubleshoot" tab under it. Now, under Troubleshoot, select the "Playing Audio" option.

You will see the "Run the Troubleshooter" option under it. Click on it and let Windows complete the troubleshooting process. Follow the on-screen instructions to complete the process. By the way, you can also learn how to resolve high definition device audio not working issue. As you know that your Windows system is always vulnerable to various kinds of software and hardware issues, and you can never be sure which of these issues can corrupt the data stored in your System.

In such a case, you always need to be prepared to recover your data if it gets lost accidentally, or deleted mistakenly. Recoverit Data Recovery tool is the one tool that you should always have installed on your System to confirm an instant and reliable data recovery. Yes, Recoverit is an extremely affordable tool, thus it is very easy for everyone to have it.

In addition to its pricing advantage, it is also one of the most powerful and efficient recovery tools. Thus, you can use Recoverit anytime to recover all of your data irrespective of how it was lost. Go to the official website of the Recoverit tool and choose between "Download for Windows" and "Download for Mac" options according to your System.

Complete the registration process, and Install the tool on your System. If you are willing to recover the data lost from an External storage device, then connect your External USB Drive or any other External Devices with the help of a compatible USB cable or any other compatible medium. Make sure your System identifies your connected device. If you want to recover data lost from your System's integrated Drives, then you can skip this step. Now, launch the Recoverit tool on your System.

On the "Drive Selection window" you'll be required to select the Drive or location from where you want to recover your lost data. Select the Drive or Location, and click on "Start" to start the scanning. You'll be redirected to the scanning window where you'll see the list of scanned files from your selected location. You can Pause and Resume the scanning, or you can Filter the process with the help of multiple features on the right and left panel of the window.

Once the scanning is completed and you have all the scanned files listed on the window, you can then search for the files you want to Recover through search-panel or other options. Once you have the files you want to recover from your HP laptop, select them and click "Recover".

Following all the above-mentioned steps carefully will successfully recover all of your important data. You can then access your selected location during recovery and find all the restored data. Then we'll suggest you consult the service center to fix the issue. And if during the process of fixing the issue of audio not working on the HP laptop, you lose your data, then you can use the Recoverit tool to recover it.

Is there any way to fix the problem of audio not working on Windows 10 HP Laptop? Yes, we have listed 5 methods to fix the issue of sound not working on HP PC. Download Win Download Mac. David Darlington. You Might Also Like. How to Recover Files from Formatted Partition. Other popular Articles From Wondershare.

David Darlington staff Editor.